ITIL
Don't just engage in ITIL talk - Live IT

The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for managing Information Technology (IT) services, IT development and IT operations.  ITIL gives detailed descriptions of a number of important IT practices and provides comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs. ITIL is published in a series of books, each of which covers an IT management topic.  ITIL is now at version 3 which consists of 26 processes and functions; these are now grouped under five volumes, arranged around a Service Lifecycle concept.

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PMP
Experience alone is no longer enough

The Project Management Framework embodies a project life cycle; it covers five major project management Process Groups:

• Initiating.
• Planning.
• Executing
• Monitoring and Controlling
• Closing

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Lean Six Sigma
If your support is unsatisfactory, then your process is broken

Six Sigma is a management strategy that attempts to improve the quality of a process by identifying and removing those areas that are defective or error prone.  It uses a set of quality management methods; it also creates a special infrastructure of people  who are experts in these methods. When carried out within an organization, it follows a defined sequence of steps and has quantified targets.  Targets, such as whatever is critical to the customer of that particular process, can be defined.

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CISSP
Security cannot be an afterthought

Security -- simply mentioning the word to some people is enough to make their bodies shiver.  If you ask these people at what point in their process is security involved, most will answer "not until the end."  Remember the old addage, "closing the barn door after the horse escapes?"  Well, let's prevent that from happening! Security should be integrated through out your process.

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